Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the typical delivery timeframe for my order?
Domestic orders within India are typically delivered within 5-7 business days, while international shipping usually takes 10-15 business days depending on the destination and customs clearance.
Do you offer customization or bespoke tailoring services?
Yes, we offer customization for several of our ethnic wear collections. You can provide your measurements through our size guide portal or contact our styling team for a personalized consultation.
What is your return and exchange policy?
We accept returns on non-customized items within 7 days of delivery, provided they are in original condition with tags intact. Please note that bespoke or altered garments are not eligible for return.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For international customers, we process secure payments through PayPal and Stripe.
How do I ensure I am selecting the correct size?
Each product page features a detailed size chart. We recommend measuring yourself and comparing the results to our guide. If you are between sizes, we suggest opting for the larger size for a more comfortable fit.